RCB Telephone Banking

Get in touch whenever is needed. RCB Telephone Banking is available for individuals and businesses to assist with cards and accounts, transactions and general queries.

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Live support for your everyday banking

The service is provided by a dedicated team in English, Greek and Russian and can be reached at the following numbers:

  • For callers in Cyprus: 800 00 722 (toll free)
  • For callers in Luxembourg: 800 62 722 (toll free)
  • For callers in Russia: 8 800 100 7722 (toll free)
  • For callers from abroad: +357 25 355722

Daily from 08:00 to 20:00 (Cyprus time) including weekends and public holidays

Information and support on:

  • Actual balances on accounts and banking cards
  • History and current status of transactions
  • Used credit limit of your card
  • RCB Merchant Acquiring services - POS Terminal support, E-commerce and SafePayLink
  • Deposits and relevant interest rates
  • Currency conversion rates
  • The Bank’s products and services, as well as the terms and conditions of their provision
  • RCB Online Banking
  • RCB Mobile Banking
  • Addresses and working hours of the Bank’s branches and ATMs
  • RCB Digital Wallet and Apple Pay

Services:

  • Activating or blocking RCB cards
  • Changing daily limits and/or cash withdrawal limits on your cards
  • Modifying settings for SMS alerts on RCB cards
  • Assistance with other issues related to products and services of the Bank
  • POS terminal support for merchants
Key advantages

Security

Two-level customer authentication system guarantees absolute safety and confidentiality of client data.

Functionality

In addition to a wide range of operations, RCB Telephone Banking offers live assistance with Bank’s products and services.

Time saving

No need to visit a branch. RCB Telephone Banking enables you to obtain banking information from anywhere in the world.

No extra costs

No extra charge for Bank’s clients who have applied for an access to RCB’s remote services. Toll-free telephone lines are provided for Cyprus, Luxembourg and Russia.

How does it work?

Obtain your access credentials by submitting an application to the Bank. The same credentials are used to authenticate the client both in RCB Telephone Banking and RCB Online Banking.

  • Authenticate yourself by calling one of the phone lines and entering your User ID and Password (PIN) with the help of an interactive voice menu
  • Once authentication is successfully completed, you will be connected with an operator for further assistance
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Contact us today for additional information about RCB Telephone Banking